Teleperformance SE, the largest call centre operator in the world, is deploying artificial intelligence across its centres in India to ‘soften’ the accents of English-speaking Indian...
Teleperformance SE, the largest call centre operator in the world, is deploying artificial intelligence across its centres in India to ‘soften’ the accents of English-speaking Indian...
“While customers can choose different modes of contact—touch (in a branch), type (on the website), tap (chat banking on WhatsApp) and talk (call the contact centre...