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A family in Atlanta says thousands of dollars in their Wells Fargo account has vanished \u2013 and the banking giant says reimbursement is not happening.<\/p>\n
The Pischke family lost about $14,000 after receiving an alert from Wells Fargo that their account was flashing suspicious activity, reports<\/a> the ABC-affiliated news station WSB-TV.<\/p>\n The account\u2019s transaction history shows that three transfers were made to a Mercedez Benz Financial Services account, indicating someone bought a flashy car. But the family says they do not own a Mercedes nor did they authorize the withdrawals.<\/p>\n Wells Fargo, however, has a different take on the matter.<\/p>\n As stated in a Wells Fargo letter sent to the Pischkes,<\/p>\n \u201cIt was determined the transactions were authorized by you or someone you authorized. We have closed your claim.\u201d<\/em><\/p>\n In an effort to recoup their funds, the Pischkes filed a police report, sent paperwork to Wells Fargo and contacted Mercedes. Even after going through the proper channels, the Pischkes say the lender still refuses to reimburse the lost funds.<\/p>\n \u201cThey said, \u2018That doesn\u2019t make any difference. It\u2019s still your wife is the one that actually did the transactions.\u2019 <\/em><\/p>\n Now, I\u2019ve been married for 42 years. I would know if my wife would do something like that. And she doesn\u2019t have a Mercedes in the garage either or anywhere else.\u201d<\/em><\/p>\n WSB-TV touched base with Wells Fargo to get the lender\u2019s side of the story. In a statement, Wells Fargo says it is standing by the decision not to make the Pischkes whole.<\/p>\n \u201cWhile we can\u2019t discuss the specifics of this customer\u2019s situation for privacy and confidentiality reasons, we can confirm that we thoroughly researched the matter, and the evidence supports our decision.\u201d<\/em><\/p>\n Don’t Miss a Beat \u2013 Subscribe<\/a> to get email alerts delivered directly to your inbox <\/span><\/em>
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