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When Aravind Srinivas was accepted at the University of California, Berkeley, to do a PhD, his mother was disappointed. Like many Indian parents, she wanted him to go to the Massachusetts Institute of Technology. But things worked out after all; on the west coast he interned at OpenAI and Google\u2019s DeepMind, both of which became leaders in generative artificial intelligence (AI). With that experience, he co-founded Perplexity, a generative-AI startup recently valued at $1bn that provides fast, Wikipedia-like responses to search queries. He is an unassuming interviewee, but an ambitious one. His \u201canswer engine” is aimed at competing with Google search, one of the best business models of all time. Think Martin Luther taking on the Catholic church.<\/p>\n<\/p><\/div>\n
Mr Srinivas is a student of disruption. When a podcaster asked him recently to compare the cultures of OpenAI and DeepMind, he explained how the engineer-led, free-wheeling approach of the former disrupted what he called the research-obsessed \u201cvery British” hierarchy of the latter (which was founded in London). He resorts to disruption theory when discussing Alphabet, Google\u2019s parent company. Rather than explaining how Perplexity\u2019s business model will enable it to attack the search giant, he uses a celebrated concept outlined in \u201cThe Innovator\u2019s Dilemma”, a management bestseller from 1997 by Clayton Christensen, to identify what he sees as Alphabet\u2019s Achilles heel. He is not alone. The innovator\u2019s dilemma has been invoked to explain why Google is threatened by OpenAI\u2019s ChatGPT and by other generative-AI sites such as You.com. The argument is seductive. But it is off the mark.<\/p>\n
The dilemma, as presented by Christensen, explains why new technologies cause great companies to fail. If they compete with upstarts, they jeopardise their own standards and brand. If they don\u2019t, they risk falling victim to the next wave of innovation. In a nutshell, the theory states that an incumbent is so good at pleasing its best customers that it would never dream of going downmarket. That gives insurgents an opportunity. They target a niche of the market with initially subpar products. Through relentless improvement, eventually they hit the big time. You can use it to understand how digital photography killed Kodak, and why Apple\u2019s iPhone disrupted not mobile phones, but laptops.<\/p>\n
Mr Srinivas brings up the theory to explain why Google\u2019s search business could turn from a blessing to a curse. It costs Google almost nothing when users click on its links. But advertisers bid on the cost per click, providing Alphabet with whopping profit margins. Generative AI shifts the model. First, the results cost more, because AI-related Q&A uses more computing power than search queries. Second, they provide answers, not links, hence less granularity for advertisers. In short, if Alphabet were to abandon search for a Perplexity-like product, Mr Srinivas argues, costs would rise, revenues would plummet, margins would suffer and investors would head for the hills. That is where Perplexity, with no profits to jeopardise, sees something to aim at.<\/p>\n
This is plausible in theory, but it is not an application of the innovator\u2019s dilemma. In Christensen\u2019s formulation, the incumbents overlook the insurgents because these start by nibbling at the fringes of a market, not by going head to head. Yet Mr Srinivas has openly thrown down the gauntlet to Google. Upstarts are supposed to win over underserved customers with cheap, scrappy technology. Yet Perplexity, with a subscription model that may eventually include ads, can be more expensive than Google and its answers tend to be far more polished (if not always accurate).<\/p>\n
Rather than being a disrupter, Perplexity looks more like an example of what Christensen called \u201csustaining” innovation\u2014making good products better. There is nothing wrong with that. But it is a game that Alphabet can play, too. It has the researchers and deep pockets to keep improving generative-AI search. It is experimenting with an AI tool called \u201csearch generative experience”, and says the computing costs of such queries have fallen by 80% since they were first introduced. It is confident it will be able to use AI to better monetise ads. Meanwhile its search revenues continue to boom; they rose by 14% year on year in the first quarter. Not exactly the start of the Reformation.<\/p>\n
In short, Google does not appear to face a dilemma at present. It can compete or not, depending on where its interests lie. Mr Srinivas does a better job explaining Perplexity\u2019s strengths. By gleaning answers from a variety of large language models, both closed and open-source, his product can take advantage of each model\u2019s analytical strengths, as well as their varying pricing structures, to improve performance and lower costs. It is likely to become increasingly conversational. It is not hard to imagine it pairing up with a killer device\u2014think of the earpiece in the movie \u201cHer”, an AI love story.<\/p>\n
What such a device could be, Mr Srinivas says, is the trillion-dollar question. But he reckons there is a huge hurdle in the shape of Apple\u2019s iPhone. \u201cThis is the moat,” he says, picking up your columnist\u2019s device. That is because of the interplay between the hardware and Apple\u2019s operating system, app store and payments platform, which he thinks makes it almost invincible.<\/p>\n
Again he may be wrong. Apple may be more exposed to the innovator\u2019s dilemma than Alphabet. It is one of the world\u2019s most reputable companies. It is laser-focused on its best customers (those, say, who can afford a $3,499 augmented-reality headset). It would never risk its brand by offering a cheap, shoddy product. Makers of AI gizmos, from pendants to whatever the Rabbit R1 thinks it is, one day hope to vanquish the mighty iPhone but remain far too flawed for Apple to bother responding to. Sounds like a recipe for disruption.<\/p>\n
If you want to write directly to Schumpeter, email him at <\/i>schumpeter@economist.com<\/i><\/a><\/p>\n